Terry Group Ltd believes your personal data is a precious commodity and it is your right to have total transparency and control over how we use it. To ensure that your personal data stays safe in our hands we follow robust data privacy and security safeguards to ensure that your personal data is protected to the most reasonable extent we can.
This notice outlines what personal data we collect, how we use it and the safeguards we put in place to protect it.
Should you have any concerns or wish to request access to the personal data we hold on you please feel free to contact us at dpo@terrylifts.co.uk via our Contact page or by post at the following address:
Data Protection Officer
Terry Group Ltd
1 Longridge Trading Estate
Knutsford
UK
WA16 8PR
We review this Privacy Notice on a regular basis and it was last reviewed in March 2018. The most current version is displayed on our website. If a revision meaningfully impacts your rights or freedoms in relation to data protection, we will aim to notify you beforehand allowing you to make an informed decision on how to proceed.
Our Commitments on Privacy to You
Terry Group Ltd are committed to your data privacy and security. As such we give you these promises:
Your Rights
You have the following rights over the personal data Terry Group Ltd holds about you:
How do we collect data?
Terry Group Ltd collects information about you in two key ways –
Cookies
Cookies are small text files placed on your computer. They help our website to identify your device when you visit. This enables us to store your preferences, so we can customise your experience.
It also helps us track usage information – for example seeing how certain pages are consumed to ensure we deliver informative and useful information. It also allows us to see how long people spend on our website.
These cookies don’t give us access to your computer or any information about you other than what you choose to share.
You can set your browser not to accept cookies. You can find out more about Cookies by visiting http://www.allaboutcookies.org/
What data do we collect?
Terry Group Ltd will always aim to minimise the personal data we hold on you, this is typically restricted to:
Your personal contact details – Name, email address, phone numbers, business related social media pages such as LinkedIn, source of your data and legal reason for the holding of your information.
Your company details – as above but also address, website and other public held information including credit rating and invoicing details if relevant.
Transmitted information – such as emails, SMS texts, direct messaging, phone call information and recordings, voice mails, email, meeting notes and document tracking information.
Where is this data stored?
Terry Group Ltd stores data on encrypted systems, which are on-premise and on secure hosted cloud services, data is also encrypted in transit and at rest. As we use secure hosted cloud services, some data will either be in UK and EU data centres or on US based servers that are covered by Privacy Shield Agreements. Where data is stored outside of the geographical boundaries of the EU, it will only be in countries that are on the UK Information Commissioners Office adequate countries list.
We regularly review suppliers for data security compliance to ensure your data is safe and track where your data is held.
We have a policy to very rarely print out or otherwise physically write any personal data. If these physical methods are used, we ensure that the paper, when it is finished with, that it is destroyed by shredding and recycled accordingly.
How do we use the data?
Terry Group Ltd uses your data in the following ways:
All our processes are mapped and are subject to internal policies to ensure your data privacy and security.
How long do we store data?
Subject to any legal, statutory, or contractual requirements for data retention, the data retention policy at Terry Group Ltd is as follows:
How do I change my data permissions?
Replying to any email sent from Terry Group Ltd requesting your details be removed, will allow you to opt out of receiving emails from us except for the purposes of fulfilling any legal, statutory, contractual arrangements, or legitimate interest communications.
You can send us an email to dpo@terrylifts.co.uk to request to opt in/out of marketing, or to view, export or delete your data. You can also send a request by post to the following address:
Data Protection Officer
Terry Group Ltd
1 Longridge Trading Estate
Knutsford
UK
WA16 8PR
If you make a valid request for your data to be deleted, all your data, except your name and email address will be removed. Your name and email address will be added to an exceptions list to ensure you do not get bothered by us in the future.
Third Parties
Terry Group Ltd will never share or sell your personal data with any third parties for marketing purposes.
We will only share information where agents, resellers, suppliers or contractors are involved in the delivery of your contracted services with Terry Group Ltd. Where we do share your data in such cases we will firstly aim to minimise and/or anonymise the data to the fullest extent possible.
Other Websites
The website of Terry Group Ltd and any materials sent to you by us may contain links to other websites. Terry Group Ltd are not responsible for the content or your data privacy on these sites and we would recommend you view the privacy policies of any of those websites.
*Parts and Labour
Proudly Designed and
Manufactured in Britain
Member of LEIA (Lifts
& Escalator Industry Association)