01565 752800

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Frequently Asked Questions

All Lifts

I am a builder/contractor, can I install a Terry Lift?

We offer comprehensive hands-on training for lift engineers at our training centre in Knutsford, Cheshire.

Check out our Training Centre

How long does it take to install a Terry Lift?

Through Floor Lifts: Are installed over two days excluding building work requirements.

Step Lifts: Can be installed in one day excluding building work requirements.

Can Terry Lifts service and care for my lift?

Yes, please contact us for more information.

Service & Maintenance packages

Do you have a showroom?

Yes.  Our showroom in Knutsford is open to the public during office hours.  If you are further afield, please contact us and we will be happy to try and locate a display lift nearer to you.

Get in touch

Who manufactures your lifts?

All Terry Lifts are designed and manufactured to British Standards (including European equivalent) at our factory in Cheshire.

Terry Lifts are made bespoke for your requirements following a free no obligation survey.

Do you provide a complete package?

At Terry Lifts, we offer a comprehensive service from your initial inquiry to the aftercare of your lift. If you prefer to use your own builder, a detailed specification guide is available. Typically, no major structural modifications are needed. For optimal safety and performance, Terry Lifts should be installed by a Terry-trained engineer.

Why do I need to have a survey?

If you are thinking of having a lift installed at your property, we need to do a survey for the following reasons:

1. To check if the lift can be safely installed in your property.
2. To assess how much building work will need to be done to your property so that we can install the lift.

This allows us to give you an accurate quotation and also helps us to carry out the installation as quickly as possible, minimising disruption to you. It also gives you the opportunity to ask any questions you may have or ask for advice on choosing the best product for your needs.

Request your free survey:

Call: 01565 752800

Email: enquiries@terrylifts.co.uk

Get in touch

Do you offer free quotations?

Yes, we provide free, no obligation quotations as part of our service. In order to provide you with an accurate quotation, one of our trained representatives will carry out a free survey. We will arrange to visit your property at a time that suits you.

To request your free survey from a company you can trust,

Call: 01565 752800 or

Email: enquriries@terrylifts.co.uk.

 

Why should I choose Terry Lifts for my lift and service needs?

When in the market for a domestic or public access lift, the options can be very varied. Cost, reliability, service and safety are all vitally important and a decision as to who to pick can be difficult. For peace of mind, Terry Lifts is the one to trust.

Our decades of expertise designing and manufacturing our fully customisable lifts here in Britain, means we are perfectly placed to provide the most reliable products and best service possible to our customers. Better equipped and qualified, more compliant and safer than our competitors we know that installing a Terry Lift protects our customers today and tomorrow. What’s more we take great service personally and due to the expertise of our individually trained engineers, customer service and sales departments. We know that Terry people will deliver reliably, dependably every time.

When choosing a home or business lift today, choose Terry Lifts: the one to trust.

Through Floor Lifts

Can the speed of my lift be altered?

The speed of our lifts are regulated by the latest Machinery Directive associated with each lift.

Is my home lift safe in the event of a fire?

When it comes to smoke and fire protection, not all home lifts are created equal. In England and Wales, there is no legal requirement to install fire protection on the underside of the top cover trapdoor for residential through-floor lifts. This lack of a fire barrier between floors can significantly affect efforts to limit the spread of smoke and fire, which is crucial for providing time to escape safely. While some home lift suppliers believe that the addition of fire doors helps to mitigate the risk, as fire doors only deal with the horizontal spread of smoke and flame, this is insufficient fire protection for a property with a through-floor lift.

All our domestic through-floor lifts are certified for fire and smoke protection by Warrington Fire, a global leader in fire testing, inspection, certification, and advisory services. They comply with the BS5900:2012 standard for through-floor lifts, ensuring safety both upstairs and downstairs, and come with integrated smoke alarms.

For more details about residential lifts and home safety, read our blog - https://www.terrylifts.co.uk/fire-protection-and-domestic-through-floor-lifts/

At the upper level, can I walk on the sealed floor when my though floor lift is down?

Yes.  The sealed trapdoor of our home lifts have a load capacity of 250kg or 39 stone.  Should the lift be travelling up when you step on/are standing on the trapdoor the lift will detect the load and will immediately stop.

What happens if there is a power cut while I am using my lift?

If there is a power cut to your property, the battery backup will maintain operational control of the lift to lower you to the ground floor.

As an alternative, a manual lowering system can be operated with assistance from outside the lift to enable you to travel to the ground floor. In addition, we provide a telephone inside the lift (selected through floor lift models). The telephone will require a connection to your incoming telephone landline.

Some of our lifts come with a full battery backup, so they will continue to work even if there is a power cut to your property. The batteries are trickle-fed from the mains supply but will operate for up to 30 cycles.

How do the lift controls work on my lift?

All of our home lifts have a simple to use one-touch call and send buttons, similar to that of a conventional passenger lift. The landing call stations are wireless and operate the same way as the cabin control. The absence of hard wiring and trunking on your walls makes for a neat, unobtrusive finish.

Do I need to get planning permission to get a Home Lift installed?

No, however, Building Control approval is required as you are altering the structural integrity of your floor when you have an aperture cut in the floor for your lift. We will always double joist the floor (if a traditional wooden floor) when forming the aperture. This is the only way to ensure that the original structural integrity of your floor is maintained. We will arrange for the local Building Control to come along and approve the work carried out.

What are the structural implications when installing a Home Lift?

Our through floor lifts do not require load bearing walls to fix to. In fact, we do not require fixing to a wall at all. We fix to the lower floor, to the first floor joists and the ceiling at the upper level. This alleviates the need to fix to a party wall.

How much does a home lift cost?

The price of a home lift depends on several factors, which include, where you are located, the specification of the lift and the degree of building work required. We offer a free, no obligation survey of your home so you can obtain a comprehensive quote. A home lift should be seen as an investment that can have a positive impact on the quality of your life, add value to your property and help you to enjoy your home for many more years to come.

What power supply is required?

To comply with legislation all of our though floor lifts and Melody 3 platform lifts should be permanently connected to a dedicated power supply.  For more details please refer to our Technical Specifications for individual products.

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*Parts and Labour

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Proudly Designed and
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