Service and Repair Support (Knutsford-based) Ref. TGJOB0006

Posted: 2nd August 2021

Terry Lifts is recruiting for the role of Service and Repair Support.  Based in Knutsford, Cheshire.   Full-time (39 hours).  CV and cover letter application only – via email.

Job Purpose Summary:

• To provide support to the Service, Repair and Technical departments ensuring that the highest level of customer service is always provided to our clients.

Knowledge & Experience Required:

• Excellent communication, administrative and organisation skills
• Good time management
• Basic geographical knowledge of the UK
• Professional telephone manner
• Technical background with some basic mechanical and electrical experience would be beneficial
• Experience with Word, Excel, Outlook and PDF expert is essential
• Ability to deal with customers in a polite and courteous manner
• Have an awareness of persons with varying disabilities

Key Responsibilities:

• To assist the service and repair scheduler with a variety of tasks such as, raising jobs, organising parts for engineers, scheduling appointments with customers, raising further work, inputting job sheets, phone support and quoting customers for return works
• Provide first line phone support for breakdown calls to reduce the need for site visits
• Ensuring parts are available for the scheduled visit
• Identify required parts to avoid return visits
• To assist the technical support department with parts enquiries and basic technical queries
• To keep accurate records of conversations and emails within our IT system
• Assist with the inbound phone calls to the business
• Provide cover for the service and repair scheduler during annual leave
• Additional administration tasks as requested to suit the needs of the business

Hours:

Monday – Thursday: 09.00 – 16.45

Friday: 09.00 – 17.00 (potential to be another day in order to achieve 39 hours)

We offer:

• 22 days holiday per year, plus statutory bank holidays & birthday
• Pension scheme
• Two years’ death-in-service benefit from day one of employment until age 65

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